Terms & Conditions

Last updated: September 2026

1. About these Terms

1.1 Who We Are

These Terms apply to all services provided by Klimato AB, Swedish registration number 559139-1759 ("Klimato", "we", "us", "our") to its customers ("Customer", "you"), together the "Parties".

1.2 Contact Us

You can reach us at support@klimato.com ("Contact Information").

1.3 Key Terms

Account: the account you register on the Site.

Customer Agreement: the agreement between you and Klimato that these Terms attach to.

Functions: the Site (where applicable), your Account (where applicable), and the Services, together.

Services: the services in Section 2.1, plus anything else Klimato agrees to provide under your Customer Agreement.

Site: our website at klimato.com.

Scheme: the ESFC EmpCo Certification Scheme, the third-party certification scheme under which the carbon ratings, scores, and labels generated using Klimato's services are issued, designed to support compliance with Directive (EU) 2024/825 (the Empowering Consumers for the Green Transition Directive, "EmpCo" or “Directive”).

ESFC: the European Sustainable Food Coalition, the body responsible for administering the Scheme and handling escalated complaints about certified claims.

Scheme Rules: the requirements of the Scheme as published by ESFC and updated from time to time. Current version: empco.esf-coalition.org.

Conformity Assessment Body (CAB): the independent body that verifies claims made under the Scheme.

Trade Register: Klimato's internal record of customers bound by the Scheme: you're recorded in it, and aggregate statistics about it are published on the Scheme's public verification portal. Described in Section 16.5.

Certification Mark: the logo or seal we authorize you to display next to a certified claim and different from the label.

Methodology: our published methodology for calculating and preparing Climate Data, at klimato.com/science-and-data.

1.4 Agreeing to these Terms

You agree to these Terms by signing a Customer Agreement with Klimato AB or one of its subsidiaries—you don't need to register or create an Account on the Site. Where your Services do involve an Account, using it is also subject to these Terms.

2. The Services

2.1 What the Services Do

Klimato helps food companies calculate, label, and report the climate impact of their food, through the Site or other means agreed in your Customer Agreement. Full details of your Services are in your Customer Agreement or, where applicable, on the Site. Results are based on average climate impact data and may not reflect the exact impact of a specific brand or recipe.

2.2 Setting up an Account 

Where your Services involve an Account, you confirm the information you give us is correct and will stay accurate. If it's untrue, inaccurate, or incomplete—or you breach the Customer Agreement—we can decline or adjust your order, or shut down your Account.

Keep your credentials secure. Contact us immediately if you suspect unauthorized use.

3. Using Klimato

3.1 Who Can Use the Services

Klimato's Services are for companies and other legal entities. By using them, you confirm you're authorized to enter these Terms on your organization's behalf.

3.2 Rules for Using the Platform

Comply with all applicable laws when using the Functions. You're responsible for everything that happens under your Account or, where you don't have one, under your use of the Services. Don't: defame, abuse, or threaten anyone; post unlawful or infringing material; spread viruses or spam; use or monitor the Services to build a competing product; or resell results generated on the Site.

3.3 Content You Upload

You're responsible for everything you upload ("Content"). By uploading it, you confirm you own it or are entitled to manage it, and that it's lawful. Keep your own backups—we aren't liable for lost Content.

4. Fees and Payment

4.1 Payment 

Payment terms are in your Customer Agreement. Prices exclude VAT and other taxes.

4.2 Price Changes 

Prices are fixed for a full Subscription Period. We can change prices for future periods with advance notice. Continuing to use the Services after that means you accept the new price—otherwise, terminate under your Customer Agreement.

4.3 Payment methods 

Pay on time and by the agreed method. We can suspend your Account, or otherwise suspend delivery of the Services, for unpaid fees—late payment can trigger fees, interest, or termination.

4.4 Refunds 

Unless we've agreed otherwise in writing, we don't refund subscriptions.

5. Term and Termination

Your Subscription Period is set out in your Customer Agreement, and renews automatically unless it says otherwise. Cancel by contacting us; your Customer Agreement's notice period applies. When your Customer Agreement ends, your access to the Services ends too—including, where you have one, your Account. We'll delete or anonymize your personal information, except where legally required to keep it. Termination doesn't affect obligations from any earlier breach.

5.1 Termination by Klimato

We can terminate or limit the Services if you materially breach these Terms, use the Services in a way that doesn't match their intended purpose or that harms us or someone else, break the law, or don't pay. We may ask you to fix the issue first.

6. Third-Party Access

6.1 Authorizing Third-Party Access 

With our prior permission, you can let people outside your organization ("Authorized Third Parties") use the Services on your behalf—at your own risk.

6.2 Their Compliance Is Your Responsibility

You must ensure Authorized Third Parties comply with your Customer Agreement, and you're fully responsible for their breaches. Where an Authorized Third Party makes claims using Klimato's output on your behalf, Section 16 applies to those claims as if you had made them yourself.

6.3 Liability and Revoking Access

You're liable for an Authorized Third Party's breach, and agree to indemnify us against resulting claims or losses. We can revoke their access for breaches, and will notify you promptly. Tell us promptly about any problem.

7. Liability

7.1 No Warranties

Except as expressly stated, the Services are provided "as is," without warranties of any kind. We don't guarantee uninterrupted, error-free Services.

7.2 Limits on Our Liability

We're not liable for: loss of contracts, reputation, or goodwill; loss of profit or business; indirect or consequential loss; or how you use, interpret, or present Climate Data in your own claims.

As the "trader" under the Scheme (Section 16.2), that responsibility sits with you.

For all other losses, our total liability is capped at the fees you've paid in the current Subscription Period—nil on a trial. Notify us of any loss in writing within 3 months of discovering it, or 6 months of it occurring.

7.3 Accuracy of Climate Data

We take reasonable care preparing Climate Data using our Methodology. If it's materially inaccurate because we didn't, we're liable for the direct loss—up to 3x the fees you paid in the preceding 12 months (or since your Customer Agreement started, if shorter), per claim or series of connected claims. This cap replaces, and is higher than, the general cap above, but the same exclusions and notice period apply.

This doesn't cover inaccuracies from average or estimated data, data you provided, or your own misuse of it.

8. Confidentiality

Both Parties treat these Terms and each other's business information as confidential—except information that's public or legally required to be disclosed. Disclosure to the CAB, ESFC, and competent authorities as described in Section 16 is permitted and doesn't breach this Section.

Use it only to fulflil obligations under these Terms, and take reasonable care against its disclosure or misuse. This survives termination for 3 years.

9. Changes to These Terms

We can modify these Terms at any time—check the Site for the latest version. Changes take effect the business day after they're published. New features added to the Services are covered by these Terms.

Changes driven by the EmpCo Scheme instead follow the notice period and termination rights in Section 16.9, which take priority for that type of change.

10. Complaints and Customer Support

For general complaints, contact our support team. Complaints about Scheme claims specifically follow the process in Section 16.6.

11. Data Protection

You're the data controller for any personal data we process on your behalf. We act as your data processor. More detail is in our Privacy Policy at klimato.com/privacy-policy.

12. Intellectual Property

12.1 Our Rights 

Klimato owns and operates the Site. All IP in the Functions belongs to Klimato or its licensors, and can't be reproduced or used without our prior written consent.

12.2 Your License 

We grant you a non-exclusive license to use the Site and Services solely so we can provide the Services to you. This ends when your agreement ends.

12.3 Respecting Our IP

Don't tamper with, hack, or reverse-engineer our material or source code.

Our IP—including data you've entered, like recipe data, menu designs, and sales or procurement data—remains exclusively ours. You can't use it commercially or otherwise without our prior written consent.

13. Assignment 

You can't assign your rights under these Terms without our prior written consent. We can assign, transfer, or subcontract ours without yours.

14. Governing Law and Disputes

These Terms are governed by the substantive law of Sweden. Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity of these Terms, shall be finally settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (SCC) in accordance with the SCC Expedited Rules. The seat of arbitration shall be Stockholm, Sweden. The language of the arbitration shall be English.

15. Company Information

Klimato AB is registered in Sweden, address Kungsholmstorg 6, 112 21  Stockholm, company registration number 559139-1759.

16. Klimato A-E Carbon Labels Compliance

16.1 Who this Applies to, and When

This Section applies to you if you show Klimato A-E Carbon Labels to consumers. That includes menus, screens, printed materials, and websites. It applies wherever you operate.

We use the same rules in every market. That keeps the label meaning the same everywhere, and it means you don't have to work out where the Directive reaches before you know which rules to follow. Whether the Directive applies to your business is a legal question for you and your advisors. This Section is about how you use our labels.

This Section applies automatically once you sign a Customer Agreement with us. If you were already a Customer, it applies only once you've confirmed in writing that you're opting in—until then, you're not covered.

If you haven't opted in: we won't list you in the Trader Register, include you in Scheme audits, or handle complaints about your claims. You can't show any certification mark or say your claims are certified, verified, or independently reviewed. You can keep using Klimato ratings and scores, at your own legal risk.

16.2 Your Responsibility for Claims

By using our ratings, scores, or labels in a consumer-facing claim, you acknowledge that this use is subject to the Scheme Rules, and that for that claim, you are the trader under the Scheme.

Ratings, scores, and labels from our services are issued under the Scheme. If you use them in your marketing, or menus, you're the "trader" responsible for the claim—not Klimato.

We're not liable for how you use our ratings or labels in your own claims. Use our pre-designed labels and reports as-is where you can; we're not responsible for changes you make to them.

16.3 Claim and Label Rules

Follow the Scheme's rules on: allowed wording, keeping your visual presentation consistent with the rating, re-assessing claims when they expire, not cherry-picking favorable ratings, and withdrawing claims that are no longer valid. Before you display any ratings, decide which group of products or dishes you're comparing, where you'll show it, and how long that applies. Once that group is set, don't leave items out because they scored badly; show the whole group. Omission shall follow a documented, consistently applied reason independent of the rating outcome.

Every label also needs:

• the label text as we provide it; and
• a QR code that links to the klimato.com/klimato-carbon-labeling-compliance page (as provided). The QR should be added in the same medium where the labels are located or be present in the same room where the labels are displayed.

Your claims must accurately reflect the certified scope of the underlying assessment (i.e., climate impact, not broader environmental impact). 

You can compare products certified under the same pathway. Don't compare against a different provider's pathway, or suggest that you can.

On-pack claims, printed directly on or affixed to product packaging, aren't permitted. Shelf-edge and point-of-sale claims are permitted, but only if: you've had our written sign-off to use the certification mark on that material; you notify us before the label goes live, or before any change that affects an already-live one; and you keep a record of which supplier and ingredients the rating is based on, so you can show whether the product still matches the label if either changes. If a shelf label needs correcting or withdrawn, Section 16.9 sets out how long you have.

16.4 Giving Us Information; Audits

If we, ESFC, or the CAB ask in writing for information to back up a claim, respond within the time in Section 16.11. It is the trader's obligation to appoint a backup cover in case the main contact is away. Requests from ESFC or the CAB usually reach you through us. We will first draw on data and assessment files you have already submitted to us before asking you directly for additional information. Additional information may be: product or recipe details, sourcing, quantities, or the assessment files themselves. 

You also agree to: sample checks by the CAB; site visits or remote audits when the CAB decides they're needed (see Section 16.11 for notice); and investigation by us or ESFC if there's a complaint about your claims.

Miss these deadlines repeatedly, or without good reason, and we can suspend or end your Scheme access (Section 16.7).

16.5 The Trade Register

Traders can select the Collective or Individual Assurance pathway. 

Traders opting into EmpCo, join the Collective Assurance pathway where we keep an internal register of customers bound by this Section 16: name, city, status, dates. We update the register nightly from our customer records, and reflect status changes within 24 hours. However, we only publish aggregate numbers, how many traders are active, suspended, or terminated, at klimato.com/klimato-carbon-labeling-compliance. We share the full register, confidentially, with the CAB, ESFC, and regulators on request. Opt-in listing for traders under Collective Assurance is consent-based and revocable.

If traders want to follow the Individual Assurance pathway, they need to specify it while opting in. Traders who elect Individual Assurance are individually listed on the public verification portal.

Anyone can ask us to confirm whether a named trader's claims are backed by a certified pathway, and we'll confirm without undue delay.

16.6 Complaints

If there's a complaint about your claims, cooperate with us—and with ESFC or the CAB if it's escalated—by giving us the information we ask for, making any required correction (wording changes, removing a label, retracting a claim), and telling us about any related authority inquiry. Cooperate within the time in Section 16.11.

Complaints about a certified claim itself go through ESFC directly, via the EmpCo portal: empco.esf-coalition.org.

16.7 Suspension and Termination

We don't monitor how your claims appear in the market—that's the CAB's job, through sampling. Our role is keeping the trader register accurate and applying the rules below.

We must suspend your access if the CAB finds a non-conformity tied to your claims and you don't fix it in the time the CAB sets, or if you make a claim outside the scope of an active assessment (expired, suspended, or never issued). We act on a confirmed trigger within the time in Section 16.11.

We can suspend or end your access if you seriously breach the Scheme's rules on claims, audits, or complaints; if a complaint about your claims isn't resolved within the timelines in Section 16.11 and you haven't carried out the corrective action you agreed to; or if you repeatedly don't cooperate despite reasonable notice.

Before any suspension, a non-compliance finding gives you a chance to fix things. How much time you get depends on how serious it is—see Section 16.11 for exact deadlines:

• Minor—like missing paperwork or a small labeling slip that doesn't mislead anyone.
• Major—like a claim display that doesn't match your certified scope. Missing a deadline here moves you to suspension.
• Critical—like using a certification mark after it's been withdrawn. No fix period; suspension can be immediate.

You can appeal any suspension, termination, or withdrawal decision—see Section 16.11 for the timeline. Your suspension stays in place while the appeal is decided, unless ESFC agrees the original decision had a procedural flaw.

A suspension only ends once you've fixed the issue and the CAB confirms in writing that it's resolved—fixing it yourself isn't enough on its own.

16.8 Using Our Methodology for Another Certification

Our certification under this Scheme only covers using our methodology inside this Scheme. If you want to use it as the basis for getting certified under a different program, ask us first, in writing—we don't have to agree. If we do, we're not responsible for how that other certification turns out.

16.9 Keeping Up with Changes

We may need to update these Terms when the Scheme's rules change, or when our Trader Suspension and Termination Procedure changes in a way that affects your rights.

How much notice you get depends on the size of the change—see Section 16.11. For anything beyond a small correction, you can opt out in writing before the change takes effect. Opting out means leaving the Scheme, since you can't keep making claims under a rule that no longer applies.

If you opt out, your trader register listing becomes "terminated," any public portal entry is updated.

If a change means reprinting a physical label, you get time to make the switch and can use up existing stock—see Section 16.11—unless your current label is actively misleading, or you're already going through a suspension process over that label.

16.10 Our Relationship with the Conformity Assessment Body

You don't have your own contract with the CAB. We do—a certification agreement between Klimato and the CAB (with ESFC as the scheme owner) that makes us a certified provider under the Scheme. Your compliance is verified through that agreement plus your contract with us, not through any direct relationship you have with the CAB.

16.11 Timelines

This table is part of these Terms. If it conflicts with a clause above, the table controls exact timing; the clause controls everything else.